Manage customer profiles across multiple social media platforms Like Facebook, Instagram, Twitter, and LinkedIn of your customer success, by providing a better customer experience through our customer profiling feature.
Enhance your social media management with customer profile feature that enables you to manage profiles by tracking customer interactions of your customers across multiple social media platforms. Optimize the social strategy of your brand across multiple social media platforms through a single user-friendly dashboard.
You can identify the customer qualitative intent on your brand with the customer profiles feature of our system. Simply monitor your brand with customer sentiment analysis and monitor the individual customer profiles across all social media platforms to provide better social customer care from a single dashboard.
Deep dive into the conversations with your social media customer and get the data-driven insights of your customer interaction history through the customer profile feature that will enhance the overall impact of your brand on your customer. Also, it provides a better customer experience to your online customers through online brand monitors.
| FEATURES | BRAND EQUITY | OTHERS |
|---|---|---|
| Social Profiles – Facebook , Twitter , Instagram , Linkedin |  |  |
| Users |  |  |
| Dashboards |  |  |
| Owned page listening |  |  |
| 3rd party listening |  |  |
| Analytics driven news feed |  |  |
| Customer profiling |  |  |
| Sentiment analysis |  |  |
| Intent analysis |  |  |
| Custom Intents |  |  |
| Custom Hashtags |  |  |
| Custom Keywords |  |  |
| Summary Reports |  |  |
| Detailed Reports |  |  |
| Realtime communication |  |  |
| Audit Log |  |  |
| Call center integration (Avay / Asterik/ Salesforce/ Zendesk) |  |  |
